Payday 3 devs have extended their apology tour that began back in September, when Starbreeze Studios CEO had to apologize for the state in which the co-op heist game launched. The always-online bank robbery simulator suffered from major server and matchmaking issues that were fixed a little over a week after launch, but the game still needed another major patch to fix some of its remaining major issues (particularly quality-of-life stuff). The team is now apologizing for going radio silent in the absence of said update.

An October 25 post on the official Payday website attempts to “lift the curtains a little” and let players know why the major patch, which was initially promised to arrive in early October and bring with it over 200 improvements, isn’t yet here. “We’ve been quiet over the last few days, and for that we apologize,” it reads. “It’s not easy to communicate when we have not been able to offer any updates on the one big topic that’s on everyone’s mind right now: When are the patches coming to Payday 3?”

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The post promises that the team is still working on the upcoming patch, before getting into the true cause of the delay: Starbreeze Studios’ update pipeline.

The reason it has taken so long to get this first patch is very long and complicated, but the short version is that we discovered critical errors with our update pipeline shortly after the game releases. There was a significant risk to player progression being wiped if we didn’t address this and ensure a solid test environment.

The issue is so prominent that the team can’t “consistently deliver patches” in the game’s current state, which means new content has to wait, as well—though the blog does promise that there will be “free content updates for the game before the end of the year.”

Though Payday 3 boasted an impressive 90,000 concurrent players on Steam shortly after its September 18 launch, those players were quickly inundated with the now-infamous double “matchmaking error” screen. Since the game requires players to have an internet connection even if they’re playing solo, the server issues rendered it unplayable for many.

As Kotaku reported on September 25, the cause of the matchmaking issues were twofold: “a technical issue made things bad right out of the gate” but “a faulty update on September 24 by a third-party online services partner broke things all over again.” It’s unclear what is the cause of the current flaw in Payday 3’s update pipeline.

Kotaku reached out to Starbreeze for comment.